Privacy Policy
(For Users and Participating Partners)
Serbilis.ph
Serbilis.ph (“Serbilis”) is committed to the secure processing of the personal data it acquires from or pertaining to the users of its website (“Website”), mobile device software application (“Serbilis App”) and/or services (“Users” or, individually, “User”), as well as licensed Technicians who install the Serbilis App on a mobile device, and have been accredited with Serbilis as part of a pool of Technicians who may be willing, at their sole discretion, to provide check-up, cleaning services, and disinfection services as well as any add-on services to a User. In this regard, Serbilis shall ensure that its processing of such personal data is in accordance with the Data Privacy Act of 2012 (“DPA”), its Implementing Rules and Regulations (“DPA IRR”), issuances of the National Privacy Commission (“NPC”) and other applicable laws and regulations on data privacy. This Privacy Policy (For Users and Participating Technicians) is in line with Serbilis’s commitment to the protection of privacy rights.
This Privacy Policy (For Users and Participating Technicians) outlines the terms under which Serbilis processes the personal data of the Users and Participating Technicians and how such personal data is stored, used, retained, shared and accessed. This Privacy Policy (For Users and Participating Technicians) likewise informs the Users and Participating Technicians of their rights and remedies as data subjects, and the measures Serbilis undertakes for the protection of their personal information.
By agreeing to the terms and conditions of this Privacy Policy (For Users and Participating Technicians), the User and/or Participating Technician expressly consents to the collection, use, disclosure and all other forms of processing of his/her personal data as provided in this Privacy Policy (For Users and Participating Technicians).
A. Personal information collected or otherwise processed by Serbilis
Serbilis collects and processes personal data from or pertaining to the User and/or Participating Technician when the User and/or Participating Technician registers on the Website, downloads or registers through the Serbilis App, is accredited as a Participating Technician by Serbilis, or avails of Serbilis’ services whether through the Website or the Serbilis App in order to avail of Cleaning Services from Participating Technicians or provide Cleaning Services to Users.
Such personal data from or pertaining to the User are as follows:
1.Name;
2.Mobile or landline number;
3.Residential/office/billing address or location;
4.E-mail address;
Such personal data from or pertaining to the Participating Technician are as follows:
1.Name;
2.Mobile or landline number;
3.Residential/office/billing address or location of the Participating Technician through the tracking of the service vehicle(s);
4.Other relevant government-issued ID details including but not limited to NBI or Police Clearance
5.E-mail address;
6.Average Monthly Income
7.Date of birth
Users and Participating Technicians accept that Serbilis or its authorized service providers, third party vendors, contractors, subcontractors, agents and corporate partners (“Third Parties”), as well as said Third Parties’ member companies, affiliates and/or service providers, may use cookies to store information on the Users and Participating Technicians in order to provide Users and Participating Technicians with a customized and more efficient experience in accessing or using the Website and/or the Serbilis App.
If a User and/or Participating Technician provides the personal data of a third party to Serbilis, the User or Participating Technician warrants that the required consent from the third party concerned was secured by the User and/or Participating Technician prior to providing the personal data pertaining to said third party to Serbilis.
B. Purpose of collection and other processing of personal information by Serbilis
Serbilis collects and otherwise processes the above personal data for the following purposes:
1.To publish a User’s proposal to engage the services of a Participating Technician, which include Cleaning Services of the User’s air conditioner/s (“Unit”) for compensation to be determined in accordance with the prevailing rates on the Website or the Serbilis App (“Job Order”), depending on which platform is used to place the Job Order;
2.To confirm or clarify a Job Order;
3.To track the booked services;
4.To determine compliance with the User’s or Participating Technicians’ Terms and Conditions (https://
www.
serbilis.ph/technician-terms);
5.To address Users’ complaints against the Participating Technician concerned;
6.To verify the truthfulness of the personal data provided;
7.To facilitate the availment and monitoring of the discounted products and services, special promotions and other benefits (the “Benefits”) by Users or Participating Technicians from Serbilis and/or Serbilis’ corporate and institutional partners;
8.To facilitate Users’ use of the Cleaning Services;
9.To facilitate Participating Technicians’ provision of the Cleaning Services;
10.To facilitate Users’ and Participating Technicians’ use of and access to the Website and/or the Serbilis App;
11.To administer Users’ and Participating Technicians’ accounts;
12.To facilitate Users’ payment for their Job Orders;
13.To facilitate Participating Technicians’ receipt of their eighty percent (65%) share from successfully completed Job Orders;
14.To provide Users updates on the fulfillment of Users’ Job Orders;
15.To customize Users’ and Participating Technicians’ access to and use of the Website and/or the Serbilis App;
16.To carry out research on Users’ and Participating Technicians’ demographics, behavior as consumer and individual preferences;
17.To monitor Users’ and Participating Technicians’ use of the Website and/or the Serbilis App;
18.To comply with the orders or regulations of enforcement agencies, judicial and quasi-judicial bodies, or other competent government authority;
19.To fulfill the legitimate objectives of Serbilis as a duly registered corporation, including any and all contractual obligations that Serbilis may have entered into that are necessary or directly related to the services provided, the performance of which being at all times consistent with the DPA and the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy;
20.To protect Users and Participating Technicians;
21.To establish, exercise or defend legal claims in favor of or against Serbilis;
22.To prevent fraud and illegal activities;
23.To provide information on promos or discounts;
24.To market Serbilis’ services;
25.To fulfill any purpose directly related to the above purposes
C. Serbilis’ processing of Users’ and Participating Technicians’ personal information
Apart from collecting Users’ and Participating Technicians’ personal data, Serbilis shall engage in all other forms of processing, such as recording, organization, storage, updating, modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of personal data.
Serbilis’ processing may be performed manually or through automated means.
D. Sharing of Participating Technicians’ personal information by Serbilis
Serbilis may share Users’ and Participating Technicians’ personal data to third parties for the fulfillment of any of the purposes enumerated above or, in extraordinary circumstances, when Serbilis believes that the sharing of such personal data is necessary to prevent a threat to the life or health of another. Such third parties include but are not limited to the following:
1.Users and Participating Technicians;
2.Subsidiaries, parent company or other related companies;
3.Service providers who provide technical, operational and/or logistical support for all functions necessary, desirable to or in any manner related to the business of Serbilis;
4.Courts, quasi-judicial agencies and tribunals, as a response to an order, subpoena or other legal processes;
5.Law enforcement personnel, government agencies and other state entities in the exercise of their investigative or regulatory powers;
6.Entities engaged by Serbilis to assist in establishing, exercising or defending legal claims or protecting Serbilis’s rights and assets;
7.Corporate and institutional partners;
In all instances where the sharing of personal data is for commercial purposes, Serbilis shall ensure that the same is covered by a data sharing agreement which shall establish, or oblige the Personal Information Controller (“PIC”) or Personal Information Processor (“PIP”) to whom the User’s and Participating Technician’s personal data will be shared to establish, organizational, physical and technical safeguards for data privacy and security no less than those provided in this Privacy Policy (For Users and Participating Technicians), which in all instances shall comply with the DPA, the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy.
Before a User’s and Participating Technician’s personal data is shared, Serbilis shall obtain the User’s and Participating Technician’s consent and provide the Participating Technician with the following information:
1.Identity of the PIC or PIP to whom the User’s and Participating Technician’s personal information will be shared;
2.Purpose of the data sharing;
3.Categories of personal data to be shared;
4.Intended recipients or categories of recipients of the personal data;
5.Existence of the User’s and Participating Technician’s rights as a data subject under the DPA, the DPA IRR, issuances of the NPC, other applicable laws and regulations on data privacy and the data sharing agreement between Serbilis and the PIC or PIP to whom the Participating Technician’s personal data will be shared; and
6.Other information that would sufficiently notify the User and Participating Technician of the nature and extent of the data sharing involved and the manner of the processing of his/her personal data.
E. Outsourcing by Serbilis of the processing of Users’ and Participating Technicians’ personal information
Serbilis may engage a third party to process Participating Technicians’ personal data. Such engagement will be covered by an outsourcing agreement mandating said third party to put in place the organizational, physical and technical measures no less than those provided in this Privacy Policy (For Users and Participating Technicians), which in all instances shall comply with the DPA, the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy.
Serbilis guarantees that it will not sell Users’ and Participating Technicians’ personal data.
F. Serbilis’ storage and retention of Users’ and Participating Technicians’ personal data
Users’ and Participating Technicians’ personal data collected or otherwise processed by Serbilis shall be stored in secure online storage platforms, protected cloud infrastructure and on-site drives of Serbilis. Users’ and Participating Technicians’ personal data collected or otherwise processed by Serbilis shall be stored in secure online storage platforms, protected cloud infrastructure and on-site drives of Serbilis which are only accessible to Serbilis employees. Serbilis uses industry-standard encryption to provide protection for the information and requires users and Technicians to verify their identity through their log-in username and password before they can amend information on their accounts. Physical copies of said personal data, if any, shall be stored in Serbilis’s offices in secure and monitored rooms accessible only to duly authorized personnel.
Serbilis will retain Users’ and Participating Technicians’ personal data for as long as the purposes for which they are being processed are not accomplished.
G. Users’ and Participating Technicians’ access to their personal information
Users and Participating Technicians who wish to access their personal data collected or otherwise processed by Serbilis may e-mail Serbilis’ Data Protection Officer (“DPO”), through his/her e-mail below, to request copies of said personal data or acquire information on Serbilis’ use, sharing, other disclosure or other processing of the said data within a particular period.
Serbilis shall, however, require proof of a User’s or Participating Technician’s identity before granting access to said information. Serbilis reserves the right to take reasonable measures to further confirm a Participating Technician’s identity before granting access.
Serbilis reserves the right to charge a reasonable fee for the retrieval and reproduction of the Participating Technician’s personal data or information on Serbilis’ use, sharing, other disclosure or other processing of the Participating Technician’s personal data within the requested period.
H. Other rights of the Users and Participating Technicians as data subjects
Users and Participating Technicians have the right to correct, update or otherwise modify their personal data as collected and processed by Serbilis. Users and Participating Technicians may correct, update or otherwise modify such personal data by accessing their account through the Website or the Serbilis App.
Users and Participating Technicians also have the right to withdraw their consent to the processing of their personal data, object thereto and/or demand that said data be erased from Serbilis’ records. The Users and Participating Technicians understand that the withdrawal of their consent, objection to Serbilis’ processing and/or demand for erasure may mean that Serbilis may be unable to provide its services to the Participating Technicians withdrawing such consent, objecting to Serbilis’ processing or demanding erasure of their personal data from Serbilis’ records. To exercise any of the above rights, Users and Participating Technicians may e-mail Serbilis’ DPO, through his/her e-mail below. If Serbilis is unable or unwilling to acknowledge these rights or give them due course, Users and Participating Technicians may file a complaint before the NPC.
I. Serbilis’ protection of Users’ and Participating Technicians’ personal data
Serbilis implements the organizational, physical and technical measures provided in the DPA, DPA IRR, issuances of the NPC and other applicable laws or regulations on data privacy for the protection of Participating Technicians’ personal data. Serbilis restricts access of its employees, other than those specifically authorized, to Users’ and Participating Technicians’ personal information.
Serbilis employs a dedicated information technology team to protect its Users’ and Participating Technicians’ personal data. Serbilis maintains technological safeguards to prevent unauthorized access to Participating Technicians’ personal data. Serbilis ensures that credit card information is processed by PCI-certified merchants/payment providers.
Serbilis undertakes to constantly assess and improve upon its data protection measures to ensure the safety and integrity of the personal data it processes.
For complaints, queries or concerns regarding Serbilis’s processing of Users’ or Participating Technicians’ personal data, Users or Participating Technicians may contact:
Bernard Sanchez
Officer In-charge of Serbilis.ph
+63 917 804 4082 / +63 908 817 1876
info@serbilis.ph
This Privacy Policy (For Users and Participating Technicians) may be updated from time to time. Please refer to this page to be informed of any changes to this Privacy Policy (For Users and Participating Technicians). This Privacy Policy (For Users and Participating Technicians) was last updated on 31 January 2021.
Serbilis.ph
Serbilis.ph (“Serbilis”) is committed to the secure processing of the personal data it acquires from or pertaining to the users of its website (“Website”), mobile device software application (“Serbilis App”) and/or services (“Users” or, individually, “User”), as well as licensed Technicians who install the Serbilis App on a mobile device, and have been accredited with Serbilis as part of a pool of Technicians who may be willing, at their sole discretion, to provide check-up, cleaning services, and disinfection services as well as any add-on services to a User. In this regard, Serbilis shall ensure that its processing of such personal data is in accordance with the Data Privacy Act of 2012 (“DPA”), its Implementing Rules and Regulations (“DPA IRR”), issuances of the National Privacy Commission (“NPC”) and other applicable laws and regulations on data privacy. This Privacy Policy (For Users and Participating Technicians) is in line with Serbilis’s commitment to the protection of privacy rights.
This Privacy Policy (For Users and Participating Technicians) outlines the terms under which Serbilis processes the personal data of the Users and Participating Technicians and how such personal data is stored, used, retained, shared and accessed. This Privacy Policy (For Users and Participating Technicians) likewise informs the Users and Participating Technicians of their rights and remedies as data subjects, and the measures Serbilis undertakes for the protection of their personal information.
By agreeing to the terms and conditions of this Privacy Policy (For Users and Participating Technicians), the User and/or Participating Technician expressly consents to the collection, use, disclosure and all other forms of processing of his/her personal data as provided in this Privacy Policy (For Users and Participating Technicians).
A. Personal information collected or otherwise processed by Serbilis
Serbilis collects and processes personal data from or pertaining to the User and/or Participating Technician when the User and/or Participating Technician registers on the Website, downloads or registers through the Serbilis App, is accredited as a Participating Technician by Serbilis, or avails of Serbilis’ services whether through the Website or the Serbilis App in order to avail of Cleaning Services from Participating Technicians or provide Cleaning Services to Users.
Such personal data from or pertaining to the User are as follows:
1.Name;
2.Mobile or landline number;
3.Residential/office/billing address or location;
4.E-mail address;
Such personal data from or pertaining to the Participating Technician are as follows:
1.Name;
2.Mobile or landline number;
3.Residential/office/billing address or location of the Participating Technician through the tracking of the service vehicle(s);
4.Other relevant government-issued ID details including but not limited to NBI or Police Clearance
5.E-mail address;
6.Average Monthly Income
7.Date of birth
Users and Participating Technicians accept that Serbilis or its authorized service providers, third party vendors, contractors, subcontractors, agents and corporate partners (“Third Parties”), as well as said Third Parties’ member companies, affiliates and/or service providers, may use cookies to store information on the Users and Participating Technicians in order to provide Users and Participating Technicians with a customized and more efficient experience in accessing or using the Website and/or the Serbilis App.
If a User and/or Participating Technician provides the personal data of a third party to Serbilis, the User or Participating Technician warrants that the required consent from the third party concerned was secured by the User and/or Participating Technician prior to providing the personal data pertaining to said third party to Serbilis.
B. Purpose of collection and other processing of personal information by Serbilis
Serbilis collects and otherwise processes the above personal data for the following purposes:
1.To publish a User’s proposal to engage the services of a Participating Technician, which include Cleaning Services of the User’s air conditioner/s (“Unit”) for compensation to be determined in accordance with the prevailing rates on the Website or the Serbilis App (“Job Order”), depending on which platform is used to place the Job Order;
2.To confirm or clarify a Job Order;
3.To track the booked services;
4.To determine compliance with the User’s or Participating Technicians’ Terms and Conditions (https://
www.
serbilis.ph/technician-terms);
5.To address Users’ complaints against the Participating Technician concerned;
6.To verify the truthfulness of the personal data provided;
7.To facilitate the availment and monitoring of the discounted products and services, special promotions and other benefits (the “Benefits”) by Users or Participating Technicians from Serbilis and/or Serbilis’ corporate and institutional partners;
8.To facilitate Users’ use of the Cleaning Services;
9.To facilitate Participating Technicians’ provision of the Cleaning Services;
10.To facilitate Users’ and Participating Technicians’ use of and access to the Website and/or the Serbilis App;
11.To administer Users’ and Participating Technicians’ accounts;
12.To facilitate Users’ payment for their Job Orders;
13.To facilitate Participating Technicians’ receipt of their eighty percent (65%) share from successfully completed Job Orders;
14.To provide Users updates on the fulfillment of Users’ Job Orders;
15.To customize Users’ and Participating Technicians’ access to and use of the Website and/or the Serbilis App;
16.To carry out research on Users’ and Participating Technicians’ demographics, behavior as consumer and individual preferences;
17.To monitor Users’ and Participating Technicians’ use of the Website and/or the Serbilis App;
18.To comply with the orders or regulations of enforcement agencies, judicial and quasi-judicial bodies, or other competent government authority;
19.To fulfill the legitimate objectives of Serbilis as a duly registered corporation, including any and all contractual obligations that Serbilis may have entered into that are necessary or directly related to the services provided, the performance of which being at all times consistent with the DPA and the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy;
20.To protect Users and Participating Technicians;
21.To establish, exercise or defend legal claims in favor of or against Serbilis;
22.To prevent fraud and illegal activities;
23.To provide information on promos or discounts;
24.To market Serbilis’ services;
25.To fulfill any purpose directly related to the above purposes
C. Serbilis’ processing of Users’ and Participating Technicians’ personal information
Apart from collecting Users’ and Participating Technicians’ personal data, Serbilis shall engage in all other forms of processing, such as recording, organization, storage, updating, modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of personal data.
Serbilis’ processing may be performed manually or through automated means.
D. Sharing of Participating Technicians’ personal information by Serbilis
Serbilis may share Users’ and Participating Technicians’ personal data to third parties for the fulfillment of any of the purposes enumerated above or, in extraordinary circumstances, when Serbilis believes that the sharing of such personal data is necessary to prevent a threat to the life or health of another. Such third parties include but are not limited to the following:
1.Users and Participating Technicians;
2.Subsidiaries, parent company or other related companies;
3.Service providers who provide technical, operational and/or logistical support for all functions necessary, desirable to or in any manner related to the business of Serbilis;
4.Courts, quasi-judicial agencies and tribunals, as a response to an order, subpoena or other legal processes;
5.Law enforcement personnel, government agencies and other state entities in the exercise of their investigative or regulatory powers;
6.Entities engaged by Serbilis to assist in establishing, exercising or defending legal claims or protecting Serbilis’s rights and assets;
7.Corporate and institutional partners;
In all instances where the sharing of personal data is for commercial purposes, Serbilis shall ensure that the same is covered by a data sharing agreement which shall establish, or oblige the Personal Information Controller (“PIC”) or Personal Information Processor (“PIP”) to whom the User’s and Participating Technician’s personal data will be shared to establish, organizational, physical and technical safeguards for data privacy and security no less than those provided in this Privacy Policy (For Users and Participating Technicians), which in all instances shall comply with the DPA, the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy.
Before a User’s and Participating Technician’s personal data is shared, Serbilis shall obtain the User’s and Participating Technician’s consent and provide the Participating Technician with the following information:
1.Identity of the PIC or PIP to whom the User’s and Participating Technician’s personal information will be shared;
2.Purpose of the data sharing;
3.Categories of personal data to be shared;
4.Intended recipients or categories of recipients of the personal data;
5.Existence of the User’s and Participating Technician’s rights as a data subject under the DPA, the DPA IRR, issuances of the NPC, other applicable laws and regulations on data privacy and the data sharing agreement between Serbilis and the PIC or PIP to whom the Participating Technician’s personal data will be shared; and
6.Other information that would sufficiently notify the User and Participating Technician of the nature and extent of the data sharing involved and the manner of the processing of his/her personal data.
E. Outsourcing by Serbilis of the processing of Users’ and Participating Technicians’ personal information
Serbilis may engage a third party to process Participating Technicians’ personal data. Such engagement will be covered by an outsourcing agreement mandating said third party to put in place the organizational, physical and technical measures no less than those provided in this Privacy Policy (For Users and Participating Technicians), which in all instances shall comply with the DPA, the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy.
Serbilis guarantees that it will not sell Users’ and Participating Technicians’ personal data.
F. Serbilis’ storage and retention of Users’ and Participating Technicians’ personal data
Users’ and Participating Technicians’ personal data collected or otherwise processed by Serbilis shall be stored in secure online storage platforms, protected cloud infrastructure and on-site drives of Serbilis. Users’ and Participating Technicians’ personal data collected or otherwise processed by Serbilis shall be stored in secure online storage platforms, protected cloud infrastructure and on-site drives of Serbilis which are only accessible to Serbilis employees. Serbilis uses industry-standard encryption to provide protection for the information and requires users and Technicians to verify their identity through their log-in username and password before they can amend information on their accounts. Physical copies of said personal data, if any, shall be stored in Serbilis’s offices in secure and monitored rooms accessible only to duly authorized personnel.
Serbilis will retain Users’ and Participating Technicians’ personal data for as long as the purposes for which they are being processed are not accomplished.
G. Users’ and Participating Technicians’ access to their personal information
Users and Participating Technicians who wish to access their personal data collected or otherwise processed by Serbilis may e-mail Serbilis’ Data Protection Officer (“DPO”), through his/her e-mail below, to request copies of said personal data or acquire information on Serbilis’ use, sharing, other disclosure or other processing of the said data within a particular period.
Serbilis shall, however, require proof of a User’s or Participating Technician’s identity before granting access to said information. Serbilis reserves the right to take reasonable measures to further confirm a Participating Technician’s identity before granting access.
Serbilis reserves the right to charge a reasonable fee for the retrieval and reproduction of the Participating Technician’s personal data or information on Serbilis’ use, sharing, other disclosure or other processing of the Participating Technician’s personal data within the requested period.
H. Other rights of the Users and Participating Technicians as data subjects
Users and Participating Technicians have the right to correct, update or otherwise modify their personal data as collected and processed by Serbilis. Users and Participating Technicians may correct, update or otherwise modify such personal data by accessing their account through the Website or the Serbilis App.
Users and Participating Technicians also have the right to withdraw their consent to the processing of their personal data, object thereto and/or demand that said data be erased from Serbilis’ records. The Users and Participating Technicians understand that the withdrawal of their consent, objection to Serbilis’ processing and/or demand for erasure may mean that Serbilis may be unable to provide its services to the Participating Technicians withdrawing such consent, objecting to Serbilis’ processing or demanding erasure of their personal data from Serbilis’ records. To exercise any of the above rights, Users and Participating Technicians may e-mail Serbilis’ DPO, through his/her e-mail below. If Serbilis is unable or unwilling to acknowledge these rights or give them due course, Users and Participating Technicians may file a complaint before the NPC.
I. Serbilis’ protection of Users’ and Participating Technicians’ personal data
Serbilis implements the organizational, physical and technical measures provided in the DPA, DPA IRR, issuances of the NPC and other applicable laws or regulations on data privacy for the protection of Participating Technicians’ personal data. Serbilis restricts access of its employees, other than those specifically authorized, to Users’ and Participating Technicians’ personal information.
Serbilis employs a dedicated information technology team to protect its Users’ and Participating Technicians’ personal data. Serbilis maintains technological safeguards to prevent unauthorized access to Participating Technicians’ personal data. Serbilis ensures that credit card information is processed by PCI-certified merchants/payment providers.
Serbilis undertakes to constantly assess and improve upon its data protection measures to ensure the safety and integrity of the personal data it processes.
For complaints, queries or concerns regarding Serbilis’s processing of Users’ or Participating Technicians’ personal data, Users or Participating Technicians may contact:
Bernard Sanchez
Officer In-charge of Serbilis.ph
+63 917 804 4082 / +63 908 817 1876
info@serbilis.ph
This Privacy Policy (For Users and Participating Technicians) may be updated from time to time. Please refer to this page to be informed of any changes to this Privacy Policy (For Users and Participating Technicians). This Privacy Policy (For Users and Participating Technicians) was last updated on 31 January 2021.